Customer service


To inquire about an order, you can reach a customer service representative by calling

01 84 78 02 36

Monday to Thursday: 9 am – 1 pm and 2 pm – 6 pm

Friday: 9 am – 1 pm and 2 pm – 5 pm

except bank holidays

You can also e-mail order related inquiries only to, but due to security issues, please do not include order or credit card numbers in your message. Products displayed on the Cellcosmet-Cellmen website are eligible for sale only for French residents. The products and services available on the website, and any samples thereof which we may provide to you, are for personal use only. You may not sell or re-sell any of the products or services, or samples thereof, which you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, at our sole discretion, may result in the violation of our Terms and Conditions.

Should you wish to change your order, please contact us immediately since all orders are filled on a very prompt basis. To learn the status of your order quickly, please contact us in order to reach a customer service representative.

Shipment rates per order

FREE SHIPPING for all orders.

Return policy

Always e-mail your concerns to within 7 days of having received goods.

If you have any questions regarding our customer service, please contact us.